Flight Disruption Notice
Dear Passenger,
We sincerely apologize for the inconvenience caused by the disruption to your flight. We understand how frustrating this can be, and we want to assure you that we're
here to support you every step of the way.
Based on the duration of the delay, you may be eligible to amend your booking as outlined in the table below:
| Delay Duration |
Flight Change |
e-Wallet Credit Refund |
Monetary Refund |
| More than 30 minutes but less than 1 hour |
✅ Allowed
|
❌ Not allowed
|
❌ Not allowed
|
| More than 1 hour but less than 3 hours |
✅ Allowed
|
✅ Allowed
|
❌ Not allowed
|
| More than 3 hours |
✅ Allowed
|
✅ Allowed
|
✅ Allowed
|
• Please note:
-
You must make any changes at least 2 hours before your flight time.
-
Once a change or cancellation is submitted through this portal, it is final and cannot be reversed.
-
Changes to the flight date or time, for either one-way or round-trip bookings, must be completed in a single transaction.
-
You are allowed to make flight changes up to 30 calendar days.
-
For bookings made via third parties or travel agents, only flight changes are allowed in this portal. For refunds, please contact your original booking source.
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